Return and Exchange Policy

The following outlines our return and exchange policy for purchased products. Please be sure to read it before placing an order.

1. Returns and Exchanges Due to Customer Convenience

Due to the nature of our products, we generally do not accept returns or exchanges due to customer convenience (e.g., difference in image, size difference, incorrect order). Please carefully check the size, color, and specifications on each product page before ordering.

2. Defective Products or Incorrect Shipments

In the following cases, we will replace the item with a good one or issue a refund at our expense:

• If the delivered product has obvious defects or damage.
• If a product different from your order was delivered.

Please contact us at the inquiry address below within 7 days of product arrival. We cannot accommodate requests after this period or for contamination or damage caused by the customer.

3. Products Not Eligible for Return

• Products that have been used, worn, washed, or processed.
• Products with lost or damaged tags or accessories.
• Made-to-order, pre-order, or custom-made products.
• Products contaminated or damaged due to customer's responsibility.
• Products explicitly marked as non-returnable, such as sale or outlet items.

4. Return and Exchange Procedure

1. Contact our inquiry desk (blackpeach3030@gmail.com) with your order number, name, relevant product, and details of the situation (e.g., photos of defective areas).
2. We will provide instructions on how to return the item. We may not be able to process returns sent back without prior guidance.
3. After confirming the returned product, we will proceed with an exchange for a good item or a refund.

5. About Refunds

Refunds will generally be issued via the payment method used for the purchase. The timing and method of refund may vary depending on the payment method.

6. Contact Information

• BLACK PEACH Co., Ltd.
• Email: blackpeach3030@gmail.com

Established: June 2026 / BLACK PEACH Co., Ltd.